Q: What makes RemGuard different from standard CCTV?
A: CCTV systems only record video, and may enable you to ‘dial in’ to view live video. In addition to these standard functions, RemGuard systems proactively trigger real-time video back to the Remote Video Guarding Centre during specified hours 24x7 where licensed security guards view and action each detected intrusion, ‘warning off’ intruders over on-site PA speakers, and calling for police assistance when criminal intent is seen. A RemGuard system literally is your (remotely located) on-site security guard, proactively stopping crime before it happens.
Q: What does a RemGuard system cost?
A: That depends on several factors including your building location, size, risk factors, number of cameras needed, etc. RemGuard customers usually choose to RENT complete installed systems off-balance sheet, meaning that all payments should normally be tax deductible. If your business has a risk exposure that currently utilises random mobile patrols and/or on site security guards after hours, then there is likely to be a very strong financial case for RemGuard…..in many instances it has proven to be immediately cash-positive compared with existing budgeted security expenditure for burglar alarm patrol responses and random mobile patrols. We can facilitate rental finance packages to align with your existing premises lease arrangements. Just call us for a no-cost initial assessment.
Q: Do we need to integrate RemGuard audio/video communications into our existing IT WAN?
A: No. IT professionals rightly protect available bandwidth, and security should not play second fiddle. RemGuard uses a dedicated 512k/512k Virtual Private Network (VPN) to communicate VOIP audio and video between your premises and our Remote Video Guarding Centre. You are required only to provide an active standard analogue telephone socket…we will facilitate the rest.
Q: Can RemGuard cameras see in the dark?
A: Yes. Powerful invisible infrared lighting can deployed for night viewing if existing site ambient lighting is insufficient. Lighting requirements for low light RemGuard cameras will be assessed at our initial site visit.
Q: When movement is detected outside my site after hours, will you phone me at home or send patrols to attend as now happens with my burglar alarm?
A: No, not unless you specifically ask us to. What sets RemGuard apart is that officers located our Remote Video Guarding Centre view each triggered event, establish whether it’s a ‘false alarm’ (for example a stray dog), and warn off identified intruders via VOIP on site PA speakers, advise them that police have been called, etc. It’s all about prevention and deterrent before crime actually occurs. We will normally only call you at home if there is a significant identified security issue. You’ll receive weekly email reports summarising all site activity. You’ll save the cost of patrol callouts, which are rarely likely to attend in time to stop the theft anyway.
Q: Is RemGuard suitable for use at busy industrial/commercial sites?
A: Yes. RemGuard cameras will record to an on-site DVR 24x7 (active OH&S assist and contractor theft deterrent). In addition, RemGuard will report detected movement by video to the Remote Video Guarding Centre for action after hours when the site is closed down and when you might otherwise employ security guards or random mobile patrols.
Q: How will anyone know if there is a technical problem, or if the RemGuard equipment is vandalised?
A: RemGuard has inbuilt diagnostic reporting features that automatically report back to the Remote Video Guarding Centre as soon as any trouble occurs.
Q: What viewing and motion detection range does RemGuard have?
A: Each system is designed, configured and programmed to suit your specific guarding requirements. Some RemGuard systems provide complete perimeter detection using advanced detection equipment mounted on existing chain link fencing. Other designs focus purely on viewing/protecting likely critical entrance points such as loading docks and doors. The bottom line, however, is that RemGuard provides your first line of defence, detecting and ‘warning off’ intruders seen in the immediate vicinity of your premises before any attempted entry is made. Your existing burglar alarm remains your second line of defence against intrusion, but remember that a burglar alarm only activates after a break-in has already occurred!!
Q: What happens if 240volt mains power fails.
A: The onboard diagnostic reporting system will notify RemGuard’s Remote Video Guarding Centre. Systems can be designed with standby batteries that maintain the guarding service uninterrupted (depending on configuration and usage) until power is restored, or until a technician attends on site.
Q: Can I view cameras any time from home via the web if I want to?
A: Yes. We’ll provide on request PIN access that will enable you to have NetVu web access to any camera from designated laptops from anywhere in the world 24x7.
A: CCTV systems only record video, and may enable you to ‘dial in’ to view live video. In addition to these standard functions, RemGuard systems proactively trigger real-time video back to the Remote Video Guarding Centre during specified hours 24x7 where licensed security guards view and action each detected intrusion, ‘warning off’ intruders over on-site PA speakers, and calling for police assistance when criminal intent is seen. A RemGuard system literally is your (remotely located) on-site security guard, proactively stopping crime before it happens.
Q: What does a RemGuard system cost?
A: That depends on several factors including your building location, size, risk factors, number of cameras needed, etc. RemGuard customers usually choose to RENT complete installed systems off-balance sheet, meaning that all payments should normally be tax deductible. If your business has a risk exposure that currently utilises random mobile patrols and/or on site security guards after hours, then there is likely to be a very strong financial case for RemGuard…..in many instances it has proven to be immediately cash-positive compared with existing budgeted security expenditure for burglar alarm patrol responses and random mobile patrols. We can facilitate rental finance packages to align with your existing premises lease arrangements. Just call us for a no-cost initial assessment.
Q: Do we need to integrate RemGuard audio/video communications into our existing IT WAN?
A: No. IT professionals rightly protect available bandwidth, and security should not play second fiddle. RemGuard uses a dedicated 512k/512k Virtual Private Network (VPN) to communicate VOIP audio and video between your premises and our Remote Video Guarding Centre. You are required only to provide an active standard analogue telephone socket…we will facilitate the rest.
Q: Can RemGuard cameras see in the dark?
A: Yes. Powerful invisible infrared lighting can deployed for night viewing if existing site ambient lighting is insufficient. Lighting requirements for low light RemGuard cameras will be assessed at our initial site visit.
Q: When movement is detected outside my site after hours, will you phone me at home or send patrols to attend as now happens with my burglar alarm?
A: No, not unless you specifically ask us to. What sets RemGuard apart is that officers located our Remote Video Guarding Centre view each triggered event, establish whether it’s a ‘false alarm’ (for example a stray dog), and warn off identified intruders via VOIP on site PA speakers, advise them that police have been called, etc. It’s all about prevention and deterrent before crime actually occurs. We will normally only call you at home if there is a significant identified security issue. You’ll receive weekly email reports summarising all site activity. You’ll save the cost of patrol callouts, which are rarely likely to attend in time to stop the theft anyway.
Q: Is RemGuard suitable for use at busy industrial/commercial sites?
A: Yes. RemGuard cameras will record to an on-site DVR 24x7 (active OH&S assist and contractor theft deterrent). In addition, RemGuard will report detected movement by video to the Remote Video Guarding Centre for action after hours when the site is closed down and when you might otherwise employ security guards or random mobile patrols.
Q: How will anyone know if there is a technical problem, or if the RemGuard equipment is vandalised?
A: RemGuard has inbuilt diagnostic reporting features that automatically report back to the Remote Video Guarding Centre as soon as any trouble occurs.
Q: What viewing and motion detection range does RemGuard have?
A: Each system is designed, configured and programmed to suit your specific guarding requirements. Some RemGuard systems provide complete perimeter detection using advanced detection equipment mounted on existing chain link fencing. Other designs focus purely on viewing/protecting likely critical entrance points such as loading docks and doors. The bottom line, however, is that RemGuard provides your first line of defence, detecting and ‘warning off’ intruders seen in the immediate vicinity of your premises before any attempted entry is made. Your existing burglar alarm remains your second line of defence against intrusion, but remember that a burglar alarm only activates after a break-in has already occurred!!
Q: What happens if 240volt mains power fails.
A: The onboard diagnostic reporting system will notify RemGuard’s Remote Video Guarding Centre. Systems can be designed with standby batteries that maintain the guarding service uninterrupted (depending on configuration and usage) until power is restored, or until a technician attends on site.
Q: Can I view cameras any time from home via the web if I want to?
A: Yes. We’ll provide on request PIN access that will enable you to have NetVu web access to any camera from designated laptops from anywhere in the world 24x7.